Welcome to Lunora Shop! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing or shopping on our site, you agree to comply with these terms. Please read them carefully to understand your rights and responsibilities.

1. Introduction

Lunora Shop is an online fashion retailer offering stylish collections, including Sets, Shorts & Pants, and Tops. Our goal is to provide a seamless and enjoyable shopping experience for customers worldwide, excluding certain remote areas and parts of Asia. These terms apply to all users of our website, and by using our services, you acknowledge that you have read and agree to these conditions.

2. User Obligations and Responsibilities

As a user of Lunora Shop, you agree to:

  • Provide accurate and up-to-date information when creating an account or placing an order.
  • Use the website in compliance with all applicable laws and regulations.
  • Refrain from engaging in any fraudulent or harmful activities that could disrupt our services.
  • Respect our intellectual property and not copy or distribute content without permission.

Failure to adhere to these obligations may result in the termination of your access to our site.

3. Products and Services Description

Lunora Shop specializes in curated fashion items designed for style and comfort. Our collections include:

  • Sets: Coordinated outfits for a polished look.
  • Shorts & Pants: Comfortable and versatile bottoms.
  • Tops: Trendy and casual upper wear.

We strive to provide high-quality products, but please note that colors and sizes may vary slightly due to screen settings. Product availability is subject to change, and we reserve the right to discontinue items without notice.

4. Order and Payment Terms

When you place an order on Lunora Shop, you agree to the following:

  • Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you must ensure that your payment information is accurate.
  • Shipping: We offer two shipping options:
    • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
    • Free Shipping: For orders over $50, via EMS, with delivery in 15-25 business days after dispatch.
    Delivery times are estimates and may vary due to customs or carrier delays. Lunora Shop is not responsible for such delays.
  • Cancellations: Orders can be canceled within 24 hours of placement by contacting our customer service. After this period, orders may not be canceled as processing begins.

5. Returns and Refunds

We want you to love your purchase. Our return policy is designed for your satisfaction:

  • Eligibility: Items must be returned within 15 days of receipt, unworn, unwashed, and in original condition with all tags and packaging.
  • Non-Returnable Items: Final sale items, intimate apparel, and products showing wear or damage cannot be returned.
  • Process: To initiate a return, email [email protected] within 15 days. Include your order details and reason for return. We will provide a Return Authorization Number and instructions.
  • Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return. They are issued to the original payment method, with processing times of 5-10 business days for cards and 3-5 days for PayPal. Shipping charges are non-refundable unless the return is due to our error.
  • Exchanges: Exchanges are subject to availability. If the exchange item costs more, you will pay the difference; if it costs less, we will refund the difference.

6. Intellectual Property

All content on the Lunora Shop website, including text, images, logos, and designs, is the property of Lunora Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent. Unauthorized use may result in legal action.

7. Limitation of Liability

Lunora Shop strives to provide accurate and reliable services, but we are not liable for:

  • Delays or issues caused by third-party carriers, customs, or unforeseen circumstances.
  • Minor variations in product color or size due to digital display differences.
  • Damages resulting from misuse of products or failure to follow care instructions.

Our total liability for any claim related to your use of the site or products is limited to the purchase price of the item in question.

8. General Provisions

These Terms and Conditions are governed by the laws of the United States. If any provision is found invalid, the remainder remains enforceable. We may update these terms periodically, and continued use of the site constitutes acceptance of changes.

9. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9AM-5PM EST

Address: 5 Irving Street, Easthampton, US 01027

Thank you for choosing Lunora Shop. We value your trust and are committed to making your shopping experience delightful and secure.