FAQ

We offer two convenient shipping options tailored to meet your needs:

All orders require 1-2 business days for processing before shipment. Our quality assurance team carefully inspects each item to ensure it meets Lunora’s high standards before being packaged for delivery.

We offer global delivery to fashion enthusiasts worldwide! However, please note that some remote areas and specific Asian regions may have delivery restrictions. We deliver across continents, bringing international trends directly to your wardrobe.

Yes! We provide tracking information for all orders once they are dispatched. Our trusted carriers and transparent tracking keep you informed every step of the way.

Lunora Shop specializes in carefully curated collections including: • Sets – Perfectly coordinated outfits • Shorts & Pants – Comfortable and stylish bottoms • Tops – Trendy and versatile upper wear
We focus on premium quality apparel that combines style, quality, and value.

Our collections feature stunning fashion that blends international trends with accessible luxury. We focus on creating pieces that are both stylish and practical, offering the perfect blend of contemporary design and timeless elegance for fashion-forward women.

We recommend checking our detailed size guide available on each product page. Our sizing is designed to be true-to-size, but specific measurements are provided to help you select the perfect fit for your body type.

We accept the following secure payment methods: • Visa • MasterCard • JCB • PayPal
All transactions are processed through secure, encrypted channels to ensure your financial information is protected.

Absolutely! We prioritize your security and use industry-standard encryption technology to protect all your personal and payment information. You can shop with confidence knowing your data is safe with us.

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, you can return items in their original condition with tags attached for a refund or exchange.

To initiate a return, please contact our friendly customer service team at [email protected]. We’ll guide you through the simple return process and ensure your satisfaction is our priority.

For hygiene reasons, certain intimate apparel and final sale items may not be eligible for return. Please check the product description for specific return eligibility information.

Lunora Shop is designed for fashion-forward women worldwide who seek accessible luxury fashion. Our target customers are style-conscious individuals who value: • Premium quality at affordable prices • International fashion trends • Global accessibility • Reliable service and value
We believe that stunning fashion should be accessible to every woman, no matter where she is in the world.

Our company is based at:
Lunora Shop
5 Irving Street, Easthampton, US 01027

Our dedicated customer service team is here to help! You can reach us at [email protected]. We’re committed to providing excellent service and ensuring you love every Lunora piece as much as we do.